We love to get it right for you, every single time you trust us with your purchase. We want you to have an absolutely hassle-free purchase experience.
We assure you that all products sold on animistearth.in are new, unique and 100% genuine. In the unlikely event that we assure you that all products sold on animistearth.in are new, unique and 100% genuine. In the unlikely event that any merchandise you have bought from us is received in damaged or defective condition. Customers may exchange the merchandise unused, and in the same condition as he / she purchased it, in its original packaging along with original tags. It would be necessary to provide all financial transaction details, along with bills/invoices provided along with the opening video of product. Click on the link for Sample of opening video. https://youtu.be/NuGahCJSE3s
Without opening video no product will be replaced/exchange or refunded.
Details about Opening Video
It should be clearly visible.
Video should be made while opening the courier.
In opening video customer’s name and address should be shown clearly.
If you have received an item in a ‘Damaged’ or ‘Defective’ condition, or it is ‘Not as described’, you may request a replacement at no extra cost along with opening video.
- The buyer needs to intimate animistearth.in within 3 days of receiving of goods about the reason for seeking replacement.
- Replacement is subject to availability of stock. If the product is out of stock, you will receive a full refund, no questions asked. You may, however, look at existing stock and order a replacement from the same, subject to the same or lower price.
Procedure for return of products
- Please contact us either on phone or through email and provide the Order id details along with opening video of product.
- Customer Support will confirm the return request after verifying the order details and opening video and will inform you about the pickup process.
- Please ensure that the product return is initiated within 3 days of receiving of the article.
- Please ensure that product is in unused and original condition. Include all price tags, labels, original packing and invoice along with the product.
- We do not charge extra for returns and all replacements/pickups are done free of cost.
- We support Replacement across categories in case of damaged item along with opening video. In case of Refund, the amount paid by you excluding shipping and gift charges are transferred to your account. The time taken will be governed by our policies of our payment partner.
Customer Support will inform about the pickup process. While we pick up originally delivered item from most customer locations, there are certain areas where a pickup cannot be arranged.
- In such a case, you can ship the product through any other courier. You will be reimbursed the shipping charges against the original receipt.
- Replacement is subject to availability of stock. In case a Replacement is not available, we will refund the amount for the same.
- Made-to-order/custom products cannot be replaced or returned.
- Shipping Policy
- After confirmation of order from our customer support team, products are couriered within three business working days or refer product description in-case of made to order products
- Information regarding the Airway Bill number will be communicated to the buyer after the products are dispatched.
- We have tied up with several different courier companies for shipping our products.
- Delivery charge varies depending on the value of the shopping cart.
- Custom duty charges, if any in your country, will be borne by customer.